Open Escalations

Category Status Notes
29537LandscapeOpenHi There is a broken sprinkler in front of our unit. Please fix them. Thanks
Reported By: Kinsale Street    
29537IrrigationOpenHi There is a broken sprinkler in front of our unit which is constantly leaking. Please fix it before it creates a water pool. Thanks Sree
Reported By: Kinsale Street    
29537Service RequestOpenHi There is a broken sprinkler in front of our unit which is constantly leaking. Please fix it before it creates a water pool. Thanks Sree
Reported By: Kinsale Street    
29371Service RequestOpen The street light outside Maguire Way has not been operational. Can we please have this inspected and fixed? It is very dark on the side-walk due to the light being non-operational and this is becoming a safety/ security issue since it is too dark without the street light. Happy to provide any further information as requested.
Reported By: Maguire Way    
29353Service RequestPendingDue to high wind strom my homw window shutter has fall down. Please reach out to me at 201-685-. There is no option for file attachment otherwise I will attached the actual pictures of my outside wall and window shutter
Reported By: Maguire Way    
29434LandscapeOpenHi I do not see any pink tie or tag on the tree in front of my house. The tree needs to be trimmed since during high winds it scrapes against the roof. Please do the necessary things to ensure the tree is trimmed. Thanks.
Reported By: Maguire Way    
29530Service RequestOpenHello I created 2 recurring payment schedule , by mistake. I am unable to delete or modify the recurring payment schedule. Is there a way you can delete 1 recurring schedule so thjat duplicate payments dont happen. Also is it possible for us the users to have ability to delete or modify the schedule ?
Reported By: Kinsale Street    
29379Service RequestIn ProgressHi Alchemy HOA team, as of Dec 29th , I paid January HOA to Helsing. Payment is deducted from my bank account. This is reflecting in my Helsing HOA account page. I see that Alchemy HOA Account Statement is showing that I have $ 336.70 due for Jan which is not correct. Please reconcile with Helsing and update my Account Statement.
Reported By: Aran Way    
Service RequestOpenI had made advance payments to the old HOA multiple times, hence was expecting a credit balance on my HOA dues. Can you please give me a history of invoices for last year and HOA balance due based on my Yr payments. The old HOA website is not responding to me. Also can you please advise how I will get HOA invoices
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